Select the Issue Type:
To help us understand and address your problem efficiently, please select the type of issue you are experiencing from the list below:
Technical Problems
Below is what you can do:
- Check for Our Site: In case you encounter bugs, glitches, or errors while using our site, you can try the following steps:
- Refresh the page: sometimes, the problem occurs in a millisecond and requires only a gentle finger swipe down to refresh the page to fix it.
- Third, clear your cache and cookies. Again, it depends on your browser, so use its Help function or browse the web to find the instructions.
- Finally, make sure that you are using an up-to-date version of your browser.
Still having this problem? Let us know; we are here to help.
Account Issues
If you’re having trouble with your account, such as problems with registration, verification, or updating personal details, try these solutions:
- Check Your Details: Ensure all information entered is correct and complete.
- Verify Your Email: Look for a verification email in your inbox or spam folder and follow the instructions provided.
- Reset Your Password: Use the “Forgot Password?” option on the login page to reset your password.
Mobile Compatibility Challenges
If you are experiencing problems on a mobile device:
- Switch Browsers: Try accessing the site using a different mobile browser.
- Clear Browser Data: Delete cache and cookies from your mobile browser settings.
- Check Your Internet Connection: Ensure you have a stable internet connection.
If the problem continues, please provide us with the device model and browser details, and we will work to improve your mobile experience.
Payment Discrepancies
When you experience a problem with payment:
- Check your payment method: Ensure that you have entered the correct details and have enough funds to pay.
- Refer to the transactions’ history: Open your account and see if the payment was processed.
- Consider the processing time: Typically, payments might be completed in a few minutes, but it can take anywhere from 30 minutes to a few hours.
If the problem is not resolved, please contact us as soon as possible and provide the transaction information: the exact date, precise amount, and the payment method used. Our finance team will investigate the case.
Security Issues
In case you suspect a security concern, for example, unauthorized access to your account, do the needful instantly: change your password at the account settings to make it unique and strong. Turn on and set up Two-Factor Authentication for supplementary security of your account. After doing so, ensure to check if there was any unauthorized activity on your account.
If you still have concerns, report the issue to us with relevant details, and we will take further action to protect your account.
Billing Inquiries
For questions or concerns related to billing, such as charges you don’t recognize or issues with invoices, please provide the relevant billing information, and our team will clarify and resolve any discrepancies.
Login Troubles
Unable to log in?
- Check your credentials – Are you using the appropriate username and password?
- Clear your browser’s cache and cookies and attempt to log in again.
- Reset your password – use the “Forgot Password?” link to reset your login information.
If none of these suggestions work, send us an email with your account information, and our support team will assist you in regaining access.